❖ India has achieved a major milestone with the nationwide implementation of the E-Daakhil portal.

❖ This online consumer grievance redressal platform is now operational across all states and union territories.

❖ It is introduced under the Consumer Protection Act of 2019 and launched on September 7, 2020.

❖ E-Daakhil is an innovative platform designed to provide consumers with a hasslefree, paperless mechanism to file complaints online.

❖ By November 2024, E-Daakhil had successfully registered over 2,81,024 users, with 1,98,725 cases filed and 38,453 already resolved.